Returns & Refund Policy
At Prime Gourmet, we take pride in the quality of our artisanal products; however, due to the perishable nature of our food items, returns are generally not accepted unless the product arrives damaged or incorrect. If your order does not meet our high standards, please contact us within 24 hours of delivery to initiate a resolution.
Inspect Your Delivery
Thoroughly check your package upon arrival for any signs of damage, temperature issues, or missing items.
Document the Issue
Take clear photographs of the product and its packaging to help our team understand the quality concern or damage.
Contact Support
Email our customer service team with your order number and the photos within 24 hours of receiving your shipment.
Resolution & Refund
Our specialists will review your claim and, if approved, issue a full refund or send a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing